If your broadband is not working then check that your router connection lights are on. Also, if  you are using a laptop, that you haven’t accidentally turned off your wi-fi connectivity. Try rebooting your router and/or computer and see if that solves the problem. Also test your phoneline to make sure that you have a dial tone. If you don’t have a dial tone, then it would suggest a fault with the service provider, so contact them (on a mobile!) for advice so they can run some checks.

If your broadband is running slowly, you can perform a speed test to check all is well.  You can try using this speed checker website:


Check with your service provider as to what your speed should be in Mega Bytes Per Second (mbps). The speedchecker website test will then confirm what you are actually receiving.

If your speed is slow then this could be due to:

  • Internal wiring damage
  • Your needing a filter on your phoneline
  • Faulty or out of date router
  • Your distance from the exchange – the further you are away the more potential problems with speed you might have
  • Your device. Try a speed test from another device, such as a smartphone or tablet and compare the results. Make sure your test device is switched to wifi and not 3G

If you need any advice, feel free to give us a call on 07884 293 102 or email keith@millrosetelecom.co.uk