How to choose the right business telephone system

February 16, 2016 | Posted in Business Telecoms | By

“What is the right business telecom solution for me?”

That is the question we very often get asked.

A business telephone system can help improve your organisation’s productivity, give a more professional impression as well as allow you to communicate effectively not only with your customers, but also improve communications internally.

The right business telephone system really depends on your business or organisation. One size does not fit all, and all customers will have different requirements depending on their needs and size.

Firstly you need to assess your needs. A small office telephone system may be suitable for places such as GP surgeries, schools or small businesses.  With these small business telephone systems, the requirements may be for a few lines coming in and out. There may also be a requirement for voicemail out of hours and the functionality to transfer calls from one desk to another, call forwarding and hold messages or music.

Another consideration is if the phone system is required for just one location or a solution that works across multiple sites. A slightly larger business may have two separate geographic locations that all need to be on the same telephone network. These would require similar functionality in terms of call forwarding, voicemail etc, but the addition of a switching system to link the two networks.  You may also need the business phone system to support conferencing or video capabilities via the internet.

Once you have determined your needs (with the help of your business phone installer who will be able to advise you at a site survey), there are two main system options to choose from: PBX and VoIP.

PBX telephone systems

PBX systems, such NEC business telephone systems, use a traditional landline system that most people are familiar with. Landlines are a time-tested and reliable solution that many businesses feel comfortanle in using. A PBX system creates several line extensions in your organisation from a single incoming landline. These can be programmed to provide the features your business needs (call forwarding, voicemail etc). PBX systems have a limit as to the number of handsets that can be added to the system though, so future plans for expansion would need to be considered prior to installation as to whether it is more cost effective to maintain a larger PBX network or outsource to a provider for a VoIP solution for a fixed monthly fee. Cheaper call rate packages using traditional landlines can also be provided by your installer (you can ask us about our cheaper line rental packages with our strategic partners at TML)

VoIP business telephone systems

VoIP (Voice Over Internet Protocol) such the Horizon business telephone system are based on an internet connectivity software requiring IP handsets and/or can be operated via the user’s PC. In the longer term, these systems are comparatively cheaper on a per call basis as they use the internet rather than traditional telephone land lines. With a cloud-based system, such as VoIp, the service is maintained entirely by the provider and you have no on-site maintenance worries.

The installation

Depending on the configuration decided at your site survey, the installation may be a simple straight-forward one, or, in the case of multiple floors and geographic locations, it may be more complex.

The most important consideration is ensuring that the installation is planned meticulously and runs smoothly. You may require the installation to be performed out of hours, but new telephone systems are very often installed swiftly during normal working hours, with minimum disruption to the business.

Most business telephone systems are very easy to use, arrive complete with full instructions and are intuitive and user friendly. But it is also important that full training on your new system is delivered to staff for maximum benefit and efficiency.

If you’d like to discuss options for your new business telephone system, then please contact us for a site survey and quote.

Image courtesy of stockimages at


Millrose Telecom helps students with career choices

February 12, 2016 | Posted in Community, Company News | By


Millrose Telecom was delighted to take part in the Ely Schools Partnership Careers Event 2016 on February 11th to help Year 5 and 9 students gain an insight into the diverse range of professions, routes into employment, job roles and career opportunities after they leave school. Pupils from schools across East Cambridgeshire attended the hugely successful event.

IMG_4400 (1)

To help demonstrate the careers options available within the Telecoms field, Millrose Telecom demontrated how fibre optics work using a light and microscope demonstration, engaged students with an interactive quiz about fibre optics and fact sheets as well as a demonstration on fibre splicing and a presentation on a telecoms engineering as a career.

Schools Fair

The students were very enthusiastic and asked many questions about becoming a Telecoms Engineer and were very keen to know about the STEM subject (Science, Technology, Engineering and Maths) qualifications required for the role. We also talked about the importance of personal skills such as self motivation, communication and time management. It’s not just about fixing cables!


Image courtesy of Ely News

The aim of the event was for pupils to find out about different jobs whilst taking part in engaging exercises to gain a serious understanding of the world of work. Judging by the feedback we received, it appeared to have achieved those goals and the level of enthusiasm from students and businesses alike was very encouraging to make for an informative and hopefully inspiring day.





January Update

January 31, 2016 | Posted in Company News | By

The cold, dark and very rainy month of January has brought various projects for Millrose Telecom.

Days have been very busy with looking after the digital advertising boards at Norwich City Football Club. With matches this month and over the New Year period including: Aston Villa, Southampton, Man City, Liverpool and the forthcoming Tottenham match, the boards all need to be checked and thoroughly tested prior to the matches…and monitored and constantly maintained throughout the matches. As many of the matches are televised, there is a lot of pressure on the technical team to ensure all the screens are running perfectly.

Norwich City FC Millrose TelecomOther projects this month have included server, switch and computer relocation jobs for commercial premises in London, Swindon and Ipswich; a sub-contract Cat5 data cabling new build installation at a manufacturing facility in south Cambridgeshire; an NEC business telephone system installation at a school in Cambridgeshire and residential jobs in the Ely area.

This month has also seen new vehicle branding for Millrose Telecom and a few layout and content changes on the website. Information on our three core services can be found on the following pages:

Structured network cabling – fibre and copper data cabling solutions and data cabinet tidying

Business telephone systems – VoIP and NEC PBX systems including SL1100 installations and XN120 telephone system maintenance with sales sheet and user guide downloads.

Residential telephone faults – domestic telephone fault finding and troubleshooting guides.

If you have a project requirement for any of the above services then please get in touch for a quote/site survey.

Also this month, I am taking part in a Sponsored Slim to raise money for the local Timebank. To shed some llbs to raise some £££, I am undergoing early morning bootcamp sessions (in the dark!) to get in shape for a very tough obstacle course at the Secret Nuclear Bunker site in Essex (no mean feat for a man who loves a bag of toffees and episodes of Columbo of a Sunday, as oppose to being up to my ears in mud with drill sergeants screaming). All donations are welcome. For more information, please read the Sponsored Slim blog.

Millrose Telecom Sponsored Slim




Ely businesses: Take part in the Ely Schools Partnership Careers Event

January 27, 2016 | Posted in Community | By

A request to local businesses from Ely Schools Partnership
(Millrose Telecom will be there demonstrating fibre optics to students)


Careers Event:

Date: Thursday 11th February 2016

Time: 9.00am-2.30pm
Venue:  Ely College


On Thursday 11th February, Ely Schools Partnership will be holding their 2016 Careers Event at Ely College. The idea for the careers event is to provide career information early to young people and introduce them to the vast scope of careers available, from a wide range of sectors.  The event is for year 5 pupils from local primary schools and year 9 students at Ely College.


We are looking for local businesses to volunteer their time to have stands at the event, to showcase their field of expertise.


We encourage the children to explore as many of the stands as possible, the more interactive the better and to talk to you about your business to help them discover the world of work.


If you are interested in taking part in the event, please email for further information.

Thank you


Raising money for Timebank with a Sponsored Slim

January 15, 2016 | Posted in Community, Company News | By

Millrose Telecom Sponsored Slim

Posted by Keith Evans:

To mark two years in business, I have set myself a challenge.

It’s become clearly apparent over the past two years that I’m somewhat “stouter” than I was in my original profile picture. See illustration A:

Keith Before and After

So, I’m embarking upon a “Sponsored Slim” to lose at least two stone before May 15th when I’ll be taking part in a 6km “Nuclear Rush” obstacle course at the Secret Nuclear Bunker estate in Brentwood, Essex. Yes, seriously – I’ve been press ganged into it. Lots of mud and over 35 obstacles. I’ve got a lot of getting in shape to do! Whilst shedding some lbs, I am hoping to raise some ££££s for Timebank.

Timebanking is a great national community initiative and Millrose Telecom is an active corporate member. With timebanking, people help each other by exchanging ideas, knowledge or practical help with one another. Credits are earned and time is “banked” in your Timebank account. The type of help on offer includes things like gardening, running errands, decorating, help with IT skills or CV writing etc. Timebank also helps with larger scale community projects such as litterpicks, helping out with local events and group skills training. Millrose Telecom has helped out with tasks including the community litterpicks, children’s fun days, police community open days, putting up nest boxes and gardening for the elderly.

Littleport Timebank

Everyone has something to offer a Timebank, from visiting someone for a cup of tea to designing a website, whatever you do you will make a difference to the person that needs your help. Timebank has regular social activities to help reduce social isolation, gettting people to know each other in the community, making friends and share skills.

I’d really like to help the local Timebank continue the great work that they do in the East Cambs area and your sponsorship will help towards:

  • Health and safety equipment for community litterpicks and other community projects
  • Running community events including Fun Days at Children’s Centres
  • Room hire and refreshments for coffee mornings to combat social isolation
  • Marketing materials to promote Timebanking and recruit members
  • Promoting and championing recycling in the local area
  • Increasing volunteering opportunities for young people
  • Fuel and coach hire for community outings (e.g. to seaside) for those who may not otherwise get the opportunity

If you would like to sponsor me on the “Lbs for £££ Sponsored Slim” to help raise money for Timebanking then please visit the Millrose Telecom “Sponsored Slim” Justgiving page. Thank you. I’ll be posting updates as to how it’s all going with the training! First official weigh-in will be on Tuesday 19th January at Slimming World!